Returns & Exchanges Policy

At UGREEN, we stand behind the quality of our electronics and offer a 30-day money-back guarantee to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help with a straightforward and efficient return process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for your return.

• 2.
  Receive Authorization

  Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

• 3.
  Pack and Ship

  Securely pack the item in its original packaging including all cables and manuals, clearly marking the RMA number on the outside of the package.

• 4.
  Inspection and Refund

  After receiving and inspecting your returned device, we will process your refund or exchange within 5-7 business days.